Last updated: [DATE]
Template notice: This document is a starting draft, not legal advice. Razorpay requires a clear, published refund/cancellation policy for live merchant accounts — replace every bracketed placeholder with your actual business decisions and have it reviewed by a lawyer qualified in your jurisdiction before publishing it live.
Unlocking a one-time report (such as Name Correction or Mobile Numerology) or purchasing a credit package delivers digital content immediately upon successful payment. Because the content is generated and delivered instantly, these purchases are non-refundable once the report has been unlocked or credits have been added to your account, except as required by applicable law or in the case of a technical error on our part (e.g. payment deducted but content not delivered).
Subscription plans (Plan 1, Plan 2, Plan 3, Plan 4) grant access to their included modules for the paid period. [DEFINE YOUR ACTUAL POLICY, e.g.: "Subscriptions are non-refundable once activated. You may cancel future renewal at any time from your account; cancellation takes effect at the end of the current billing period, and you retain access until then."]
We will consider a refund in cases such as:
Contact us at [CONTACT EMAIL] within [NUMBER, e.g. 7] days of the transaction, including your registered email address, the payment ID or order ID, and a description of the issue. We aim to respond within [NUMBER, e.g. 3–5] business days.
Approved refunds are processed back to the original payment method via Razorpay. Processing typically takes [NUMBER, e.g. 5–10] business days to reflect, depending on your bank or card issuer.
You may stop using the platform at any time. To request full account deletion, contact [CONTACT EMAIL]. Deleting your account does not automatically entitle you to a refund for prior purchases.
For any billing question, reach us at [CONTACT EMAIL].